Frequently Asked Questions
Find answers to common questions about our store
Ordering
How do I place an order?
To place an order, simply browse our products, add items to your cart, proceed to checkout, fill in your shipping details, choose payment method, and confirm your order. You'll receive an order confirmation email once your order is placed.
Can I modify or cancel my order after placing it?
You can modify or cancel your order within 1 hour of placing it. Please contact our customer support immediately for any changes. Once the order is processed for shipping, modifications may not be possible.
How do I track my order?
Once your order is shipped, you'll receive a tracking number via email. You can also track your order by visiting our Track Order page and entering your order number.
Payment
What payment methods do you accept?
We accept Cash on Delivery (COD), Bank Transfer, and Credit/Debit Cards (Visa, Mastercard). All payments are secure and encrypted.
Is it safe to use my credit card on your website?
Yes, we use SSL encryption to protect your personal and payment information. We do not store your credit card details on our servers.
Shipping & Delivery
How long does shipping take?
Standard shipping takes 3-5 business days. Express shipping takes 1-2 business days. Delivery times may vary based on your location.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders over ₨5,000.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. Items must be unused, in original packaging, and accompanied by proof of purchase.
How do I initiate a return?
Contact our customer support with your order number and reason for return. We'll guide you through the return process.
Account
How do I create an account?
Click on the "Register" link at the top of the page, fill in your details, and create your account. It's free and gives you access to order history and wishlist.
I forgot my password. What should I do?
Click on "Forgot Password" on the login page, enter your email address, and we'll send you a password reset link.
Product
Are the products authentic?
Yes, all our products are 100% authentic and sourced directly from authorized distributors and manufacturers.
How can I check product availability?
Product availability is shown on each product page. If an item is out of stock, you can sign up for notifications when it becomes available.